Terms of Service

Last updated 28 September 2026

1. Who we are

VenuCable is provided by Mike Guckian, a sole trader trading as VenuCable, of Wine Street, Sligo, F91 TN8C, Ireland ("we", "us"). Contact: support@venucable.com.

These terms are an agreement between us and the business that signs up ("you", "the customer"). The person who starts an account confirms they have authority to accept these terms for their business.

2. The service

VenuCable is online software for planning livestream and AV events. It covers venue layouts, equipment, cable runs, power, networks, crew, call sheets, risk assessments and quotes (the "Service"). We may improve, change or remove features over time. We won't remove a core feature you rely on without reasonable notice.

The Service is for business use. If you use it as a consumer, your statutory rights as a consumer are not affected by anything in these terms.

3. Your responsibility for plans, checks and risk assessments

This section matters. Please read it.

• Everything VenuCable produces is a planning aid. This includes cable lengths, power and load figures, network and streaming calculations, safety checks, equipment specifications, set-up times, call sheets and risk assessments. It is based on the information you enter and on general assumptions. It is not professional engineering, electrical or health and safety advice.
• Equipment specifications in the built-in catalogue (including power draw, connections and battery life) are approximate. Some were entered from general knowledge. Check them against the manufacturer's information before relying on them.
• You are responsible for checking every plan and document before it is used. You are also responsible for having a competent person assess the actual venue and event, and for complying with the law, the venue's rules and any applicable standards (for example, electrical regulations for temporary power).
• Risk assessments are printed marked DRAFT until a named person in your business ticks that they have reviewed the assessment and accept responsibility for it. By doing so, you confirm that your business, not VenuCable, is responsible for that risk assessment and its use.
• The Service may show warnings, or no warnings. The absence of a warning does not mean a plan is safe or complete.

4. Accounts and your team

• You sign in with a one-time code sent to your email. Keep access to your email secure; anyone who can read it can sign in as you.
• The person who starts the company account is its owner. The owner can invite and remove team members, manage the subscription and rename the company.
• You are responsible for everything done through your company account, and for making sure your team follow these terms.
• Tell us straight away if you think someone has accessed your account without permission.

5. Free trial

• New companies get a free trial of 14 days. No payment card is needed. One trial per person.
• When the trial ends, your account becomes view-only: you can still open, print and export your plans, but you can't change or save them until you subscribe.
• We may extend a trial at our discretion. We may end a trial early if these terms are broken.

6. Subscriptions and payment

• Paddle is our reseller. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries relating to payment and handles returns. Your purchase is also subject to Paddle's Buyer Terms.
• Subscriptions are per company and cover all members of your team. They are billed in advance, monthly or yearly as chosen at checkout, and renew automatically until cancelled.
• Prices are shown at checkout. Paddle adds VAT or sales tax where applicable.
• We may change prices. We will give you at least 30 days' notice by email, and the change applies from your next renewal after that notice. If you don't want to continue at the new price, you can cancel before it takes effect.
• If a payment fails, Paddle will retry it and you'll see a notice in the app. If payment isn't made, your account becomes view-only.
• Refunds are covered in our Refund Policy.

7. Cancelling

• The account owner can cancel at any time from Account → Cancel subscription. Or email us.
• After cancelling, you keep full access until the end of the period you've paid for. The account then becomes view-only.
• You can export your plans at any time, including while view-only.

8. Your data

• Your plans and company settings belong to you ("Your Content"). You give us permission to store, process and display Your Content only to provide the Service to you.
• We keep Your Content while your account exists. If your account has been view-only or cancelled for 12 months, we may delete it after emailing the owner at least 30 days before. The owner can also ask us to delete the company's data at any time.
• How we handle personal data is explained in our Privacy Policy.
• Personal data inside your plans. Your plans may contain personal data about other people, such as crew or venue contacts. For that data, you are the controller and we act as your processor. We will:
  • process it only on your instructions, which are these terms and your use of the Service;
  • keep it confidential;
  • protect it with appropriate security;
  • use only the sub-processors listed in our Privacy Policy, and tell you before adding new ones;
  • help you respond to requests from those people;
  • tell you without undue delay about any personal data breach affecting it;
  • delete or return it when you ask or when the service ends;
  • give you the information you reasonably need to show compliance.
  You are responsible for having a lawful basis to put that data into the Service.

9. Acceptable use

You must not:

• copy, modify, reverse engineer or decompile the Service or its code, except as the law expressly allows;
• host, resell, sublicense or provide the Service to anyone outside your business;
• get around sign-in, trial, subscription or other access controls, or help anyone else to;
• use the Service to break the law, or to store anything unlawful or harmful;
• interfere with the Service or its security, or put an unreasonable load on it.

We may suspend an account that breaks this section, or whose use puts the Service or other customers at risk. Where it's reasonable, we'll contact you first.

10. Our software and brand

The Service, its software, design, catalogue and documentation, and the VenuCable name and logo, belong to Mike Guckian. While your subscription or trial is active, we give you a non-exclusive, non-transferable right for your team to use the Service for your business. Nothing else is licensed to you.

If you send us ideas or feedback, we may use them freely.

11. Availability

We work to keep the Service running and your data safe, but we don't guarantee it will always be available or error-free. The app keeps a copy of your company's plans on each device it's used on, so you can work without an internet connection for a while. Back up anything critical by exporting it.

12. Liability

• Nothing in these terms limits liability for death or personal injury caused by our negligence, or for fraud, or any other liability that cannot be limited by law.
• Apart from that, we are not liable for:
  • indirect or consequential loss;
  • loss of profit, revenue, business, goodwill or data;
  • any loss arising from your use of plans, figures, checks or risk assessments without your own checking, as described in section 3.
• Our total liability to you in any 12-month period is limited to the amount you paid for the Service in that period, or €100 if you are on a free trial.
• Except as set out in these terms, the Service is provided "as is", and we exclude all implied terms and warranties to the extent the law allows.

13. Changes to these terms

We may update these terms. For significant changes, we'll give account owners at least 30 days' notice by email or in the app. If you continue using the Service after the change, you accept the new terms. If you don't agree, you can cancel before the change takes effect.

14. Ending the agreement

You can stop using the Service and cancel at any time. We may end this agreement with 30 days' notice. We may end it immediately if you seriously break these terms. If we end the agreement without you being at fault, we'll refund any unused prepaid period.

15. General

• These terms are governed by the law of Ireland, and the courts of Ireland have jurisdiction. If you are a consumer, you may also have rights under the laws and courts of the country where you live.
• If any part of these terms is found unenforceable, the rest still applies.
• You may not transfer your account to another business without our agreement. We may transfer this agreement to a business that takes over the Service, and we'll tell you if we do.
• These terms, together with the Privacy Policy and Refund Policy, are the whole agreement between us about the Service.