Refund Policy

Last updated 5 October 2026

Every company gets a free trial (30 days for early testers, 14 days after 1 January 2027) with no card needed, so you can try VenuCable properly before paying anything.

14-day money-back guarantee

• First payment: if you're not happy, ask within 14 days of your first payment and we'll refund it in full. No questions asked.
• Yearly renewals: ask within 14 days of a yearly renewal and we'll refund that renewal in full.

After that

• Monthly renewals aren't refunded. You can cancel at any time, and you keep access until the end of the month you've paid for.
• If you cancel a yearly plan more than 14 days after it renews, you keep access until the end of the year you've paid for.
• If we end the service or your account without you being at fault, we'll refund the unused part of any prepaid period.
• Nothing here affects your rights under the law. If you're a consumer, you also have your statutory rights.

How to ask for a refund

Email support@venucable.com from your account's email address, or reply to your Paddle receipt. Our payments are processed by Paddle.com, our reseller and Merchant of Record, and refunds go back to the original payment method through Paddle. They usually arrive within 5–10 working days, depending on your bank.

How to cancel

The account owner can cancel at any time in the app under Account → Cancel subscription, or by emailing us. Your plans aren't deleted when you cancel: the account becomes view-only: you can still open your plans and export them as plan files, but not edit, print or create PDFs until you subscribe again.